Average length of time to respond to an email?
less than 4 hours

Preferred way of contact?
Phone or Email

Days of the week when staff not available?
We try to have a life, so Saturdays, Sundays and public holidays, the office is closed. Because customer service runs in our blood, we often can't help but reply to emails.

Customer satisfaction?
We are committed to our customer’s satisfaction. If you are unhappy with your purchase our policy allows for returns within 5 days after shipment has been received. We request that you attempt to resolve a problem by first contacting us. We accept returns for refunds or exchanges on all our merchandise, provided you return the goods AND packaging in new condition.

Refunds will be issued after item is received and carefully inspected by us and may take between 2 and 4 days. Any merchandise altered, damaged, or switched will not be accepted.

If there is ever a problem with your purchase from us, please give us the opportunity to make it right for you. We vow to always deal with our customers professionally and courteously, and we ask that our customers extend us the same courtesy.

Refund Policies

Under what circumstances are refunds given?
If you don’t think the product suits your needs, you can return it within 5 days of receiving it, no questions asked.

Refunds are not given on selected marked items which are on special.

Acceptable condition of items to be returned?
In original packaging, item must be in the same condition as received.

If the item is not received or damaged in shipping, who reimburses the buyer?
We will replace the lost item, and take up the issue with Australia Post.

In what form are refunds given?
Money back refunds via the same way the order was paid for.

Full refunds?
Returns for a full refund are accepted only for true defects or errors for which we are responsible. Refunds are not given on postal/delivery charges.

Is there a restocking fee?
No.

How many days allowed to request a refund?
5 days after receipt.

Helmet Exchange Policy

How your helmet fits your head is a very important issue. We want to ensure that your helmet is the best fit possible and so we offer a conditional exchange policy to our customers. If the helmet does not fit there are a few small, but simple rules you MUST follow to receive an exchange. When you receive your helmet it has a clear visor fitted to it. The visor has an information sticker on it that MUST NOT BE REMOVED until you have tried on your helmet and have decided that it is the correct fit. If the information sticker on the visor is removed or if the helmet shows any signs of being used on or in a vehicle (scuffs, stone chips, bug marks etc.), the helmet CANNOT BE RETURNED under any circumstances. If a size exchange is required please contact us within 48 hours of receiving your order. Please note that we cannot exchange your helmet if you do not like the design or graphics. An exchange is only offered on the basis of incorrect size. The exchange will be for the exact same model in a different size only.

Who pays for return shipping costs?
The Buyer.

How should helmets be shipped back?
It is recommended that helmets be returned via registered post or courier so that the return of the items can be tracked. Goods should be packed with in the original box with the helmet bag and tags.

Does the buyer need to alert S3 Performance prior to shipping the item?

Yes, buyer will need to contact us in order to advise us of the return.

Will a refund be issued without S3 Performance receiving the item back?
No.

Return Policies

Who pays for return shipping costs?
The Buyer.

How should items be shipped back?
It is recommended that items be returned via registered post or courier so that the return of the items can be tracked. Goods should be packed with proper care and adequate protection, so that the goods and the packaging arrive in new condition. Do not put a return label on the product packaging.

Does the buyer need to alert S3 Performance prior to shipping the item?

Yes, buyer will need to contact us in order to advise us of the return. We will give you instructions on what to include with the returned goods.

Will a refund be issued without S3 Performance receiving the item back?
No.

Shipping Policies

Shipping costs paid by?
Shipping costs are to be paid by the buyer, unless otherwise specified.

If the item is not received or damaged in shipping, who reimburses the buyer?

Unless insurance is taken WE WILL NOT BE RESPONSIBLE FOR DAMAGED/LOST GOODS IN TRANSIT. If you are concerned with this possibility, please choose to ship your order via a trackable delivery service such as Registered Post, eParcel or Courier. If the goods are lost, Australia Post will be responsible for reimbursing the buyer.

Where will goods be shipped?
There are commercial restrictions on the sale of non-round disc rotors to Europe, so we cannot sell these items to European customers. All other items can be shipped worldwide

Any Taxes?
Yes, prices shown include 10% GST for Australian customers. A tax invoice can be provided with your order if requested, and the GST will be shown on your invoice.

Any handling fees in addition to shipping?
No, we do not charge a handling fee.

How long does it take S3 Performance to ship?
Orders where payment is received before 12pm are shipped the same business day.
Orders where payment is received after 12pm are shipped the next business day.

How often do you ship?
Every weekday (excluding public holidays).

Payment Methods Accepted

PayPal
PayPal is available to all of our customers

Bank Transfer
Bank Transfer is available to all of our customers. Goods will be shipped once payment clears. Payment transfer takes 1-3 business days. Once you place the order and choose bank transfer as the Payment method, an order confirmation email will be sent to you, which will include our bank details. Please use your surname as the payment reference If you are making payment in a branch, please use your postcode as the payment reference. SHould you lose our bank details, they are:

Account name: S3 Performance
Bank: ANZ Bank
BSB: 013384
Account Number: 202603387

Credit Card
VISA and MasterCard payment are accepted from all of our customers. At the point of transaction you will be transferred to the Mastercard.com.au secure server. Once payment has been made, you will be transferred back to the s3performance.com.au website. You will then receive confirmation that payment has been made, and your order details will be emailed to you.

Bank and Personal Cheques
We accept bank or personal cheques. Goods will not be shipped until funds have cleared.

Money Orders
We accept money orders from Australia Post.

Cash on Pickup
If you are picking up from our office, you can pay cash when you pick the order up.

Order Confirmation
All customers will receive immediate confirmation of their order via email.